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Frequently Asked Questions
Order and Shipping
Orders are processed and shipped within 1-3 business day. You’ll receive a confirmation email with tracking information once your order is on its way
We currently ship to the U.S., Canada, and the United Kingdom. Delivery typically takes 2-4 business days. Please note that shipping times are estimated and may vary based on carrier availability.
A flat rate of $9.99 USD is applied to orders under $59 USD. Orders over $59 USD qualify for free shipping. (Free shipping offer can be changed or removed during some campgains)
If you need to modify or cancel your order, please contact us at care@akoyahijabs.com as soon as possible. We’ll do our best to assist, though changes cannot be guaranteed if the order has already been processed.
Shipping times are estimates and can sometimes vary due to factors beyond our control, such as carrier delays. Please allow a few extra days, and check your tracking link for updates.
Returns and Refunds
Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, please email us at care@akoyahijabs.com.
Yes, a $7.86 USD processing fee applies to returns, and the original shipping fee is also non-refundable.
Refunds are processed within a few days after we receive and inspect the returned item. Please allow additional time for your bank to reflect the credit in your account.
Product Information
We offer a range of hijabs, including premium fabric options and integrated styles with underscarves. Accessories such as magnetic hijab clips and underscarves are also available.
Each product page includes details about fabric, texture, and color options. Feel free to reach out to us at care@akoyahijabs.com for personalized guidance.
We strive to display colors as accurately as possible, though variations may occur depending on your device’s screen settings.
Account and Payment
No, you can check out as a guest. However, creating an account allows you to track orders, view your order history, and save your information for faster checkout.
We accept major credit cards, and other secure payment methods displayed at checkout.
Yes, all payment information is encrypted and securely processed. We do not store your credit card details.
Promotions and Discounts
Yes, we occasionally run special promotions. Sign up for our newsletter to stay updated on our latest offers.
Only one discount code may be applied per order. If you need assistance applying a code, please reach out to care@akoyahijabs.com.
Care and Maintenance
We recommend hand washing in cold water or machine washing on a gentle cycle. Lay flat to dry to maintain the fabric’s quality and longevity.
Yes, product-specific care instructions are provided on each product page.
Contact Us
have another question?
If you have additional questions, please don’t hesitate to contact us at care@akoyahijabs.com. Our customer support team is here to help!